Help

• Sitemap
• Search
• Your local services A-Z
• Accesskeys
• Changing browser text size
• Using Readspeaker

For an overview of the site structure take a look at the Sitemap.

Search

There are three main ways in which to find the information you need on SurreyOnline.info:

• Search – Allows you to use a single word but works better if you put in a group of words or a phrase related to your query. This may give a large selection of related topics for you to choose from, or will provide one or more options for you to narrow your search.

• Your local services A-Z – Use the A-Z if you want to choose from a wide ranging but specific list of subjects. Simply click on your choice to automatically select the most appropriate organisation relevant to your chosen subject. For example, ‘Noise - complaints’ takes you to district and borough councils who look after this topic.

• Advanced Search - Here you can refine your search: select particular organisations or categories, use specific phrases where all words must be used (or just linked) and you can even exclude certain words. This should give you a smaller, more targeted, result.

The search input box, at the top of our website, allows you to perform a simple search. You will have more success in searching upon a number of words or a phrase, rather than just one word.

If you don't find what you're looking for, you have the opportunity to use the Advanced search. This allows you to be more specific in your searching, and provides the opportunity to search across a particular area of the website content. For further information on how to use the search, please see our search tips.

Your local services A-Z

The A-Z option gives you a list of services in alphabetical order, which allows you to see what services your local authorities provide. It will request you to select the area or town that you are interested in if you choose a service that is offered by individual districts and boroughs. For example, Abandoned Vehicles will take you to a map page for you to choose your area. If you select a service provided by a single organisation, such as Surrey Police or Surrey County Council you will be presented with a results page of the most appropriate information found. You can then choose the results most relevant to you.

If you are looking for a service that does not appear in the A-Z you can enter a keyword search into the text box supplied. For example, if you are looking for information on how to treat cockroaches and this does not appear in the list, type cockroaches in the keyword search box and you are presented with the appropriate category for your subject, which is ‘Pest Control.’

Access keys

The access keys (keyboard shortcuts which allow a different form of navigation) are as follows:

S - Skip navigation
1 - Home page
2 - Contact SurreyOnline
3 - Site map
4 - Search
5 - Your local services by A-Z
6 - About
7 - In an emergency
8 - Legal
9 - Feedback
0 - Access key details

L - Living
V - Visiting
E - Learning
O - Sports and leisure
J - Jobs and Careers
T - Travel
P - Policing and public safety
C - Council and democracy
N - News
D - Do it online

Hold down the Alt key, press the appropriate letter/number and hit return.

If you find the text on our website too large or too small, you can adjust this through your browser. Instructions can be found below to change the text size for the most popular Internet browsers.

Microsoft Internet Explorer

If you are using Microsoft Internet Explorer, go to the View menu at the top of your browser window and select Text Size from the drop down menu. From here you can choose the most appropriate size for you.

Mozilla Firefox and Netscape

Go to the View menu at the top of your browser window and select Text Size from the drop down menu. From here you can increase or decrase the text size to suit your preference.

Windows keyboard shortcuts:

• Press Ctrl and + to increase the size
• Press Ctrl and - to decrease the size
• Press Ctrl and 0 to go back to the default size

Macintosh keyboard shortcuts:

• Press Cmd and + to increase the size
• Press Cmd and - to decrease the text size
• Press Cmd and 0 to go back to the default size

Safari

Go to the View menu at the top of your browser window and select Make Text Bigger or Make Text Smaller from the drop down menu.

Macintosh keyboard shortcuts:

• Press Cmd and + to increase the size
• Press Cmd and - to decrease the text size
• Press Cmd and 0 to go back to the default size

Opera

Go to the View menu at the top of your browser window and select Zoom from the drop down menu. From here you can choose an appropriate percentage.

Windows keyboard shortcuts:

• Press Ctrl and + to increase the size
• Press Ctrl and - to decrease the size
• Press Ctrl and 0 to go back to the default size

Macintosh keyboard shortcuts:

• Press Cmd and + to increase the size
• Press Cmd and - to decrease the text size
• Press Cmd and 0 to go back to the default size

Readspeaker - hear the SurreyOnline text read aloud

If you want to hear any of the text in SurreyOnline read aloud, simply click on the Listen button, at the top right-hand corner of the screen. This brings up a menu bar of options:

Click on “Text” and then highlight the area of the screen you want read out. Click “exit” when you want to leave ReadSpeaker. For each icon, there are keyboard shortcuts provided.

Also provided on the ReadSpeaker toolbar is a search engine – in the above example, the word “badminton” has been entered. Click on Go! to retrieve hits. This search engine searches on the Internet.

The speed at which text is read to you can be varied using the Speed button – slow, medium, or fast.

This service offers different ways of moving around the website.

• Select a link by clicking it with your mouse, or move to it using the TAB key.
• Select a link by typing the link number (see the table above) in the number field (Alt+N) and pressing Enter or "Go!" (Alt+G). When the new page has been loaded you will hear a beep.
  · Select a link by entering a word from the link in the field and pressing Enter or "Go!". When the page has been loaded you will hear a beep.

Listening to a text

• With ReadSpeaker you can choose different ways of listening to a text.
  · Mark the text on the screen with the mouse and then click on "text". You will then hear only the text you have marked.
• Click on "text" without marking any text on the screen. You will then hear all the text on the page except the links list.
• lick on "text + links". You will then hear all the text, including the links list and picture descriptions.
• Click on "links". You will then hear a numbered list of all the links on the page.

	Reads the selected text	Alt + R
	Reads all text on the page	Alt + A
	Reads a numbered links list	Alt + L
	Stop reading	Alt + X
	Close the Readspeaker Navigator	Alt + Z
	Go to the help page	Alt + H
	Save the speech as audio on your computer	Alt + S
	Go to the selected link	Alt + G
	Set the selected speed of the speech	Alt + E

When you have completed using the ReadSpeaker function, click on Exit to remove the audio toolbar.